Welcome to Temi’s Clean and Care Solutions LLC. By booking, using our services, visiting our website, or communicating with our company, you agree to the following Terms & Conditions.
1. SERVICES
Temi’s Clean and Care Solutions LLC provides residential and commercial cleaning services including:
Standard Cleaning
Deep Cleaning
Move-In/Move-Out Cleaning
Office Cleaning
Post-Construction Cleaning (limited)
Specialty Cleaning Services
All services are subject to availability and company approval.
2. APPOINTMENTS & ARRIVAL WINDOWS
Our cleaning teams generally operate between: 7:00 a.m. – 6:00 p.m.
Arrival times are estimated and may vary due to:
Traffic
Weather
Previous job conditions
Unexpected delays
We will make reasonable efforts to arrive within the scheduled window.
Some jobs may extend beyond normal operating hours if additional cleaning time is required.
3. PREPARATION BEFORE CLEANING
To help us provide the best service possible, clients are responsible for:
Removing clutter from surfaces and floors
Securing valuables, cash, jewelry, antiques, collectibles, heirlooms, and fragile items
Providing access to all requested cleaning areas
Informing us of any special instructions or fragile areas before service
Additional charges may apply for:
Excessive dirt buildup
Heavy clutter
Hazardous conditions
Excessive pet hair
Biohazard situations
Hoarding conditions
4. PET POLICY & SAFETY REQUIREMENTS
For the safety of our staff, clients, children, visitors, and animals, ALL pets must be properly secured before our cleaning team arrives.
This policy applies to ALL animals including but not limited to:
Dogs
Cats
Birds
Snakes
Lizards
Ferrets
Rabbits
Hamsters
Guinea pigs
Fish tanks
Exotic animals
Aggressive breeds
Emotional support animals
Service animals when cleaning conditions create safety concerns
Clients are required to:
Keep pets in a secured room, crate, kennel, cage, or safe enclosed area during service
Prevent pets from roaming freely during cleaning
Inform us ahead of time if pets are present in the home
For safety and liability reasons:
Our cleaners will NOT handle, restrain, walk, feed, or care for pets
We are NOT responsible for pets escaping due to unsecured doors, gates, cages, or client negligence
We reserve the right to refuse or stop service if any animal appears aggressive, threatening, unsafe, uncontrollable, or interferes with cleaning operations
If a cleaner feels unsafe due to animal behavior, the service may be immediately terminated and full charges may still apply.
Excessive pet hair, urine, feces, vomit, fleas, odors, infestations, or pet-related biohazards may result in additional charges or refusal of service.
5. BIOHAZARD & UNSAFE CONDITIONS
We do NOT clean:
Human or animal feces
Urine contamination
Blood
Vomit
Mold infestations
Pest infestations
Drug paraphernalia
Sharps/needles
Hazardous chemicals
Unsafe structural conditions
We reserve the right to refuse service if the property presents health or safety risks.
6. LOCKOUTS & ACCESS
Clients must provide accurate access instructions before the appointment.
If we cannot access the property upon arrival:
A lockout fee of $50–$100 may apply
Full-service charges may apply in certain situations
Clients are responsible for:
Keys
Access codes
Gate codes
Parking instructions
Building access arrangements
7. CANCELLATION & RESCHEDULING POLICY
We require at least: 24-hour notice for cancellations or rescheduling.
Failure to provide proper notice may result in:
Cancellation fee up to $100
Deposit forfeiture
Full-service charge for same-day cancellations
Repeated cancellations may result in refusal of future services.
8. PAYMENT TERMS
Payment is due upon completion of service unless otherwise agreed in writing.
Accepted payment methods may include:
Cash
Credit/Debit Cards
Zelle
Cash App
Electronic payments
Late payments may incur additional fees.
Returned payments or chargebacks may result in legal collection actions.
9. DAMAGES & LIABILITY
While we take great care in every home and business, accidents may occasionally occur.
Clients must notify us of any alleged damage within: 48 hours of service completion
We are NOT responsible for damage resulting from:
Pre-existing conditions
Improperly secured items
Worn, loose, fragile, or deteriorating materials
Poor installations
Loose blinds
Loose fixtures
Aged furniture
Improperly mounted décor
Weak shelving
Water-damaged surfaces
Normal wear and tear
We reserve the right to repair or replace damaged items at our discretion.
Our liability shall not exceed the total amount paid for the cleaning service.
10. SAFETY POLICY
Our cleaning technicians will NOT:
Lift excessively heavy furniture
Move hazardous materials
Climb beyond safe reach
Use unstable ladders
Handle weapons or illegal substances
Clients must provide a safe working environment.
11. PHOTOS & DOCUMENTATION
We may take before-and-after photos for:
Quality control
Training
Damage documentation
Internal records
We will never intentionally disclose sensitive personal information.
12. REFUSAL OF SERVICE
We reserve the right to refuse or discontinue service for:
Unsafe conditions
Aggressive behavior
Harassment
Discrimination
Threatening conduct
Unsecured pets
Illegal activity
Unsanitary or hazardous environments.
13. WEBSITE USE
By using our website, you agree not to:
Misuse the website
Attempt unauthorized access
Copy company materials without permission
Submit false information
Use the site for unlawful purposes
All website content remains the property of Temi’s Clean and Care Solutions LLC.
14. PRIVACY POLICY
Information We Collect
We may collect:
Name
Address
Phone number
Email address
Payment information
Service history
Communication records
How We Use Information
We use information to:
Schedule services
Process payments
Improve customer experience
Communicate regarding appointments
Maintain internal records
Information Protection
We take reasonable measures to protect customer information from unauthorized access or disclosure.
We do NOT sell customer information to third parties.
Third-Party Services
Payment processors and scheduling platforms may collect information subject to their own privacy policies.
15. INDEMNIFICATION
Clients agree to hold harmless and indemnify Temi’s Clean and Care Solutions LLC from claims, damages, liabilities, injuries, or expenses arising from unsafe conditions, unsecured pets, inaccurate information, or client negligence.
16. GOVERNING LAW
These Terms & Conditions shall be governed by the laws of the State of Virginia
17. AGREEMENT
By booking services, using our website, or communicating with our company, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and Privacy Policy